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Forums / Technical Support

Shows just getting interrupted again
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Technical Support: Shows just getting interrupted again
Created by: bert171

3/28 @ 12:57am (EDT) | UTC - 4:00
Posts: 66

Hi, I am again (or rather still) having the issue that the shows with my favorite model are ending abruptly and prematurely at random times. That is really awful, I just came from a C2C show that started really well, but it got interrupted and now some other user has taken the model private. Please fix this, it is really REALLY annoying! :(
Quote
Created by: vscustomerservice

3/28 @ 3:45pm (EDT) | UTC - 4:00
Posts: 836

Hello,
Thank you for taking the time to contact us! If you are having Cam2Cam issues, you are advised to log out, clear your cache and cookies, disable all Ad Blockers, then log into your account and use the site's Test Page before starting another Cam2Cam show. For optimal results, we recommend conducting your Cam2Cam session through Safari, Chrome or Firefox, as these browser use WebRTC (Real Time Communication) and require only your permission to access your cam and mic, without downloaded plugins.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.
Quote
Created by: xavierda100

3/29 @ 9:08am (EDT) | UTC - 4:00
Posts: 70

Hi, I am again (or rather still) having the issue that the shows with my favorite model are ending abruptly and prematurely at random times. That is really awful, I just came from a C2C show that started really well, but it got interrupted and now some other user has taken the model private. Please fix this, it is really REALLY annoying! :(

This happened to me on Thursday. Twice! However unlike you, I was able to go back in straight away. 3rd time was fine.

I use Chrome and keep it up to date. Performance has been rock solid up until this point.

Thought it was just me

Xav.

Quote
Created by: bert171

4/4 @ 3:09pm (EDT) | UTC - 4:00
Posts: 66

Hello,
Thank you for taking the time to contact us! If you are having Cam2Cam issues, you are advised to log out, clear your cache and cookies, disable all Ad Blockers, then log into your account and use the site's Test Page before starting another Cam2Cam show. For optimal results, we recommend conducting your Cam2Cam session through Safari, Chrome or Firefox, as these browser use WebRTC (Real Time Communication) and require only your permission to access your cam and mic, without downloaded plugins.
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you.
R.N.

Hi, I think you misunderstood the problem. First of all it is not a C2C issue, but a show issue. Second, I already did clear the cookies. I clear them everytime before I login. My show got interrupted prematurely and this should not have happened. Unfortunately this still keeps happening.

Quote

ALERT: Upgrade your browser

We are no longer supporting this browser.

You are currently using Safari version 9 (2015) or earlier, which will have problems with our players. We will no longer be supporting Safari version 9, please upgrade to Chrome, Edge or FireFox. If you have further questions please see Customer Support.

You are currently using Internet Explorer 11 (2013) or earlier, which will have problems with our players. We will no longer be supporting Explorer 11, please upgrade to Chrome, Edge or FireFox If you have further questions please see Customer Support

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